Reference

Terms & Conditions That Govern Your 8hours Account

These Terms & Conditions set out the rules that apply when you open an account, access the lobby, or make a transaction on 8hours.

Binding on account openingIndia-region access rulesUPI, Paytm, PhonePe transactions coveredAccount security obligationsSubject to applicable local law

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What These Terms Cover and Where They Apply

8hours Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 8hours, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms govern every interaction you have with our platform — from account registration and lobby access through to deposits made via UPI, Paytm, or PhonePe

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and any withdrawals you request. Where there is a conflict between a promotional communication and these terms, these terms take precedence. 8hours reserves the right to amend these terms at any time; we will notify you of material changes through the contact details you registered. Continued
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use of your account after an amendment is published constitutes acceptance of the updated terms. If any clause is found unenforceable under applicable law, the remaining clauses continue in full effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you wish to raise a formal query about how they apply to your account, our support team is reachable through…

Live Chat Access live chat directly from your account dashboard at any time. A support agent can clarify a specific clause, explain how a term applies to a transaction, or escalate your query to our compliance team.

Email Support Send a detailed written query to our support address listed in the Help section. Email is the recommended channel for formal terms-related requests, account disputes, or requests for a copy of the current Terms & Conditions document.

Help Centre The Help Centre in your account portal contains the current version of these terms, the date of the most recent amendment, and a summary of recent changes — so you can compare versions if a clause has been updated.

HOW WE MANAGE COMPLIANCE

Our Approach to Data, Security and Account Integrity

These Terms & Conditions are not a formality — they define the obligations we hold ourselves to as an operator and the obligations you accept as an account holder.

Data Handling

We collect only the account data required to verify your identity, process UPI, Paytm, or PhonePe transactions, and maintain your account record. Data is stored on encrypted servers and is not sold to third parties under any circumstances.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytical cookies to improve page performance. You can adjust cookie preferences in your browser settings; disabling cookies may affect lobby functionality and payment-flow pages.

Account Security

You are responsible for keeping your login credentials confidential under these terms. We use two-factor authentication prompts on new device logins, and our system flags unusual session activity so you can act before any unauthorised transaction occurs.

Data Retention

Account data is retained for the period required by applicable law in your jurisdiction. If you close your account, transactional records are archived for the legally mandated retention window before permanent deletion is carried out.

Amendment Notifications

When these Terms & Conditions are amended, we publish the updated version with a clear effective date and send a notification to the email address on your account. You have the right to close your account before the new terms take effect if you do not agree.

Requesting Changes to Your Data

Under applicable data-protection law, you may request access to, correction of, or deletion of personal data we hold. Submit your request via the email support channel; we aim to acknowledge data requests within five business days.

Common Questions About the 8hours Terms & Conditions

The questions below cover what most account holders ask when they first read through these terms. If your question is not covered here, contact support via live chat or email and reference the specific clause you need clarified.

These terms become binding at the moment you complete account registration. By submitting the registration form, you confirm you have read and accepted every clause. No additional signature or confirmation step is required beyond that initial submission.

We reserve the right to update these terms at any time. We will notify you by email before a material change takes effect. If you continue to use your account after that date, you are deemed to have accepted the updated version of the terms.

Transaction records tied to UPI, Paytm, and PhonePe payments are archived for the period required by applicable law. After that window passes, records are permanently deleted. You can request a copy of your transaction history before closing your account.

Access to 8hours depends on local law and is available where local law permits. The core terms are uniform, but eligibility and certain account features may vary depending on which jurisdiction you are in. Check the eligibility clause in the full document for details.

Send a written dispute to our email support channel, quoting your account ID and the specific clause you believe has been misapplied. Our compliance team will review the dispute and respond within five business days with a reasoned decision.

Yes. The data-handling clause in these terms explains what we collect, why we collect it, and how long we retain it. A separate Privacy Policy provides additional detail; both documents apply to your account and should be read together.

If you do not accept an amended version of these terms, you have the right to close your account before the new version takes effect. Any pending withdrawals will be processed according to the terms in force at the time the withdrawal was requested.

Terms & Conditions That Govern Your 8hours Account

How to Reach Us About These Terms

Our Approach to Data, Security and Account Integrity

Data Handling

Cookie Policy

Account Security

Data Retention

Amendment Notifications

Requesting Changes to Your Data

Common Questions About the 8hours Terms & Conditions

01 When do these Terms & Conditions become binding on me?

02 Can 8hours change these terms without my consent?

03 What happens to my UPI or Paytm transaction records if I close my account?

04 Are these terms different for users in different Indian states?

05 How do I formally dispute a decision made under these terms?

06 Do these terms cover how my personal data is used?

07 What are my rights if I disagree with a change to these terms?

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