Reference

Legal Terms That Protect Your Account

At 8hours, our legal framework exists to protect your account, your data and your access — not just to satisfy a compliance checkbox.

Clear Account TermsIndia-Applicable PolicyData Privacy CommitmentTransparent Dispute ProcessDirect Contact Path
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8hours Legal Terms That Protect Your Account
POLICY CONTACT CHANNELS

How to Reach Our Legal and Policy Team

If you have questions about your rights under our terms, want to request data access or correction, or need to raise a formal complaint, our policy support team is reachable through three…

Email Policy Desk Send your data request, correction notice or formal complaint to our dedicated legal inbox. Include your registered account email and a clear description of the action you need. We respond within 72 hours on business days.
Live Chat Support Our live chat agents can handle general policy questions and escalate formal requests to the legal team directly. Available daily; complex requests are logged and assigned a reference number for tracking.
Account Settings Panel Many routine requests — downloading your account data, reviewing stored payment method labels, updating communication preferences — can be initiated straight from your account settings without contacting support.
HOW WE HANDLE YOUR DATA

Data Handling, Security and Your Account Controls

We run account security and data retention practices that reflect the actual risk profile of a real-money platform operating in India.

Cookie Policy

We use session cookies for login state and analytics cookies to understand which pages you visit most. You can adjust cookie preferences from the consent banner or your browser settings at any time without affecting your account access.

Account Security

Passwords are stored as salted hashes — we cannot read your password and neither can our support team. Two-factor authentication is available and we recommend enabling it from the security section of your account settings.

Data Retention

Identity and KYC records are held for the period required by applicable financial regulations in India. Session logs older than 180 days are deleted automatically. You may request a summary of all data categories we hold on your account.

Payment Data Handling

We store transaction reference IDs for UPI, Paytm and PhonePe payments, not full instrument credentials. Full card or wallet numbers are never stored on our servers; they pass through the payment provider's encrypted environment only.

Who to Contact for Data Requests

All formal data access, portability or erasure requests should go to our policy desk email. Requests must include your account email address and a government-issued ID reference so we can verify identity before releasing or erasing records.

Requesting Changes to Stored Information

If your name, address or other account details are recorded incorrectly, submit a correction request via email or live chat. We aim to process verified corrections within five business days and notify you once the update is confirmed.

Your Legal and Policy Questions on 8hours

These answers cover the most common queries about our terms, your data rights and how account-level legal matters are handled. If your question is not listed here, our policy support team can provide a written response.

Your account is subject to the laws of the jurisdiction specified in our full terms document. Access from India is available where local law permits, and Indian law applies to disputes arising from your account use on this platform.

We collect your name, contact details, identity verification documents and transaction records linked to payment methods like UPI, Paytm and PhonePe. We also log session activity and support communications for the duration your account is active.

Yes. Submit a data access request to our policy desk email with your registered account address and a verified identity reference. We will compile and deliver the relevant data summary within the timeframe required by applicable regulations.

Contact us via the policy email or live chat with details of what is incorrect and the correct information you would like substituted. Verified corrections are processed within five business days and you receive a confirmation once the change is applied.

We do not sell your data. We share information only with payment processors handling your UPI, Paytm or PhonePe transactions, identity verification partners required by regulation and law enforcement when legally compelled to do so.

Identity and financial records are retained for the period mandated by applicable financial regulations in India. Session logs and non-regulated data are purged sooner. You can request a breakdown of retention periods for each data category from our policy team.

Disputes should first be raised with our support team so we can attempt resolution directly. If unresolved, the dispute process set out in our full terms document applies, including the applicable jurisdiction and escalation path described there.

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